Sally
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What if my item doesn't fit? (On Demand Rental Only)
If an item you have rented via our On Demand service does not fit or is not suitable, our Fit Guarantee has got you covered!Our Fit Guarantee means that if an item you have rented does not fit or i...
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My item arrived with clothing tags - can I remove them?
If you're the first customer to rent an item, it'll likely arrive with it's retail tags on. Please feel free to remove these carefully before wearing your item. Please note, your outfit will also ...
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How does rental with Hirestreet work?
Select your rentals for your event, choose from outfits, wardrobe staples and even accessories (like a coat or shoes).You can only choose items that are currently in stock and can be sent ASAP.Si...
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How do I join Hire Life rewards?
You'll be automatically become a member of Hire Life Rewards when you make an account with us. If you had an account with us prior to our new site launch, you will automatically become a member whe...
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How do I login?
We recently launched a new website, if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to act...
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When will my order arrive?
Your order will arrive within 5 working days if you choose Standard shipping. You will receive tracking information from Royal Mail once your order has been dispatched. Please note, your order can ...
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Can I cancel my order?
Orders are typically dispatched within 1-4 days of your selected delivery date depending on the shipping selected. Should you need to cancel your order, please get in touch with our team and we'll ...
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Can I return my Buy Now item?
If you are unhappy with your purchased item, you must notify us by completing our Retail Returns Form here within 14 days of receiving your item to receive a refund and post back your order ASAP. W...
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Where do you ship?
We ship orders within the UK only. We only ship to England, Wales, Scotland and the Channel Islands. Unfortunately due to Royal Mail service changes we are no longer able to ship to Northern Ireland
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Can I buy my rental?
If you've fallen in love with your rental, you can choose to purchase it to keep forever Head to the My Account section to find your recent rentals and purchase price if they're available to buy.If...