Sally

Please use the headings below to find the answer most suited to your issue. For all issues, ideally contact us within 24 hours of receipt of your item so we can try to resolve ASAP My rental hasn't...

If you've fallen in love with your rental, you can choose to purchase it to keep forever Head to the My Account section to find your recent rentals and purchase price if they're available to buy.If...

If you are unhappy with your purchased item, you must notify us by completing our Retail Returns Form here within 14 days of receiving your item to receive a refund and post back your order ASAP. W...

Orders are typically dispatched within 1-4 days of your selected delivery date depending on the shipping selected. Should you need to cancel your order, please get in touch with our team and we'll ...

We ship orders within the UK only. We only ship to England, Wales, Scotland and the Channel Islands. Unfortunately due to Royal Mail service changes we are no longer able to ship to Northern Ireland

Your order will arrive within 5 working days if you choose Standard shipping. You will receive tracking information from Royal Mail once your order has been dispatched. Please note, your order can ...

If an item you have rented via our On Demand service does not fit or is not suitable, our Fit Guarantee has got you covered!Our Fit Guarantee means that if an item you have rented does not fit or i...

You'll be automatically become a member of Hire Life Rewards when you make an account with us. If you had an account with us prior to our new site launch, you will automatically become a member whe...

We recently launched a new website,  if you are an existing Hirestreet customer you will have received an email with an activation link. Please find this in your inbox, and click on the link to act...

If you're the first customer to rent an item, it'll likely arrive with it's retail tags on. Please feel free to remove these carefully before wearing your item.  Please note, your outfit will also ...